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We hope that you are very happy and satisfied with your purchased item(s). If this is not the case, you can return the item within 14 days. Please note: mailbox-fitted packages such as toothbrushes, air fresheners and postcards, can not be returned. 

Policy and how to
Before returning an item, please send an email to with the reason for your return. We will send you a retour-form which you can fill out and print. Send the file along with your package. 
Pack the item(-s) to be returned in the original packaging and seal it securely, so that it arrives at us properly. The shipping costs of the package to be returned are for the customer.

We advise you to send the package with a track & trace code, so that we can track the package and minimize the risk of losing packages. Send us the track and trace code via e-mail.

We are not responsible for losing a package.

After we have received the package in good order and the product has been returned in its original condition / packaging, we will refund the purchase price as soon as possible. Most returns will be processed and refunded within 1 week after receipt. Please note that we do not refund shipping costs.

Return address:
Outbound Kitetravel
T.a.v. Eva Krul 
Stuartstraat 32
1815 BS Alkmaar

Do you have any questions about returns? Please send an e-mail to